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Suggested knowledgebase articles:

Knowledgebase

HikVision

webroot

Fortinet

3CX

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How to open a support ticket

Category: Knowledgebase

Here is the process on how to open a support ticket and call our support desk.

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How to get the screen capture of Yealink phones

Category: 3CX

1. Login on the WEB interface and fill the ‘Action URI allow IP List’ (path: Features→Remote Control→Action URI allow IP List) with ‘any’ or ‘IP address or your PC’, then click ‘Confirm’. 2. In the B...

1,566
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How to uninstall fortinet vpn client if the uninstall button is grayed out

Category: Fortinet

1. make sure forticlient is not loaded/running. 2. open the command prompt as administrator. 3. run  wmic product where "name like 'Forti%%'" call uninstall /nointeractive  4. close all programs as at...

912
(5)

How to install or force update webroot client

Category: webroot

If you don't have access to the webroot management console, the easiest way is to download the latest client from here --> http://anywhere.webrootcloudav.com/zerol/wsasme.exe   If you do have acce...

869
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How to Enable the IE Mode in Microsoft Edge on Windows 10 and 11

Category: HikVision

In IE Mode, Edge users will see websites as if they were opened in Internet Explorer 11 (Trident MSHTML engine is used for rendering). This means that a user doesn’t need to install an additional brow...

387
(4)

How to disable BitLocker encryption?

Category: Security Tools

To disable bitlocker using command line, ensure that you have logged onto Admin user account to turn off bitlocker encryption. Follow the steps given below to turn off bitlocker encryption using Comma...

376
(2)

Browsers consuming resources (even when not in use)

Category: Knowledgebase

For chrome (and maybe edge) Navigate to chrome://settings/system and uncheck Continue running background apps when Google Chrome is closed.   For firefox (and derivatives)  Navigate to about:memory an...

2
(0)

New Client Onboarding/Provisioning

Category: Knowledgebase

Dear valued IPConnectX customer,  Welcome to IPConnectX Support.  We are happy to have you as a customer and look forward to assisting you. Below you will find important information you will need to k...

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NinjaRMM agent (or one of its compoents) not working

Category: Windows tweeks

The main NinjaRMM service has three services: secondary services:

60
(2)

How to remove web suggestions from win11 search bar from command prompts

Category: Windows tweeks

To remove web suggestions from the Windows 11 search bar using Command Prompt, you can modify the registry settings. Open Command Prompt as an administrator and run the following command: reg add "HKE...

22
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ERR_CERT_DATE_INVALID or 3CX expired cert

Category: 3CX

Before doing the procedure below, make sure to take a backup of your settings! Go in advanced / Parameters: Set or Add TEMPORARY_SELF_SIGNED_CERTIFICATE_GENERATED and give it value of 1   Linux:- L...

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Fix Calls Incorrectly Labeled as Spam (US numbers only)

Category: 3CX

To address the challenge of spoofing and robocalls, some US carriers are proactively blocking phone numbers or marking them as spam if determined by industry rules. Unfortunately, this practice can fl...

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